Here we take a look at some common questions that you, our customers are asking to help you get the best experience out of your shopping experience with Angelibebe.
Who is Angelibebe?
Angelibebe is an online shopping portal which carries well-known, as well as up-and-coming children’s fashion brands that our team selects from around the globe – including the US, Europe and Japan. We are Singapore-based but cater to the discerning Asian market as well as Australia, Canada and USA.
How did Angelibebe come to be?
Joana Fernandes, owner and founder of Angelibebe was inspired after trying to shop for good quality, fashionable clothes for her daughter who was born in 2012. She got tired of the inconvenience of overpriced malls having limited selections and, more importantly, limited hours and dealing with the traffic, crowds and hassle of getting to the mall.
Parents are having children later in life, they have more disposable income, and with social media they are increasingly influenced by the rise of exceptionally well-dressed celebrity children. All of these factors mean that parents are slowly but surely demanding quality, fashionable children’s wear. Parents are also busier than ever and enjoy the convenience of shopping when and where they want, not just beholden to shopping mall schedules.
As a mother herself who was responsible for the household budget, she knew from personal experience that she was willing to spend and even splurge a little on her child for clothing products which reflected sustainable manufacturing, style, and good quality which could be handed down. All of this sparked the idea for Angelibebe, where she gets to do what she loves and helps customers find amazing fashion brands at the click of a button, from anywhere in Asia or in the world where they have an internet connection! Hence the Angelibebe motto “Dressing-Up Is Easy!”
Why might some of your products cost more compared to some online retailers?
We are proud to carry designer high-quality children’s fashion. Our prices are very competitive to other online and store boutiques carrying similar branded fashion. Non-branded dresses, tops and shoes might cost less but won’t offer the same style and quality. Our clothing will last and can also be handed-down, so you’re still getting good value for money.
What makes you different from other online retailers?
We are very focused on exceptional service and we ensure that our consumers have a brilliant experience with every interaction. We provide high-end, personalised and attentive customer service throughout your shopping experience, including our VIP Rewards Programme where our consumers can get exciting and exclusive rewards for shopping with us.
What about shipping & returns?
To make things easy for parents we ship within 24 hours after your payment is confirmed. You’ll get free shipping to Singapore with any purchase, and free shipping to other countries with minimum purchase (To check shipping costs for other countries please click here).
Consumers also have 21 days to exchange purchased items for store credit giving you complete peace of mind (refer to returns and exchange policy for more details: https://www.angelibebe.com/customer-care/returns-and-exchange-policy).
How do I Shop Online?
As we’ve said “Dressing-Up is Easy!” is our motto and that’s exactly the experience you can expect from Angelibebe. You need to create an account and then you can shop by brand, gender, size, age, colour, price and brands making the online experience easy to navigate and find what you want. Once you’ve chosen your goods you checkout and pay. It’s as simple as that.
How Secure is my Information?
We will never share your details with anyone, ever without your permission! Please note that we DO NOT keep your credit card details online or in our server and these details are therefore protected from breach of security to our site.
Do you have Sizing Guides or want to check Availability?
You can find our sizing guide on every product page underneath the size drop down box. All of our sizes are standardised into age groups or XS, S, M, L and XL. As each child doesn’t necessarily fit into standard sizes for their age, you’re able to return the goods for store credit or for another size. You need to return the goods within 21 days. If you want to check availability you can email us at customercare@angelibebe.com
Do you have a Rewards Programme?
We have a VIP Rewards Programme whereby our consumers can get exciting and exclusive rewards for shopping with us.
What Methods of Payment do you accept?
At the moment we accept Visa, MasterCard and PayPal, but we’ll keep adding payment methods.
Where do you Ship to?
We ship to Hong Kong, all over Asia, USA, Australia, New Zealand, Middle East and Europe.
Is there a Way to Keep in Touch?
We do have a newsletter that you can sign up to read, and if you sign up you’ll be the first to know about sales, new products, our latest blog articles that help you navigate your way through the parenting jungle and so much more. Sign up here and get everything you need to know.
We hope that you have found this information helpful. If you need to get in touch with us, please email us at customercare@angelibebe.com and we’ll be happy to help. Why not visit our online store now and see the delightful treats that await you for your kids!
